With the introduction of the Aruba Certification Program ‘Mi compromiso cu Aruba,’ Bucuti & Tara Beach Resorts has now certified over 50 percent of employees and management, and this week the next 17 associates started the class. Created by the government of Aruba and the Aruba Tourism Authority, the educational program is designed to enhance the knowledge and consistency in information regarding the island for those working in the island’s tourism industry, with a focus on excellence in service and sustainability. Bucuti believes that investing in individual employees will result in motivated ambassadors for the beautiful island of Aruba.
“Our employees are one of our greatest assets because of the knowledge and level of service they are able to provide our guests,” said Ewald Biemans, owner and managing director of Bucuti. “We believe in the importance of this program and are confident it will lead to excellent service in the tourism industry across the island. This week, we have started our 6th three-week long training program at the resort, and we will continue to hold them to certify all our associates.”
This certification program not only focuses on the island’s landmarks but also explores the most important chapters of Aruba’s history. Programming includes an examination of Aruba’s natural resources, culture and attractions and how to deliver an even higher level of service. The program’s courses expand awareness and personal development by introducing the most important aspects of sustainability and what it means for Aruba’s development in the coming years.
Program curriculum:
• Tourism
• Sustainability
• Know your product: History of Aruba
• Excellent Service
• Excellent Communication
• Winning Attitude
• Mandatory Island tour
